Trust is the foundation of organisations and teams. We talk about it, complain when we don't have it, and watch its effect on the bottom line. Its absence makes headlines when organisations and leaders fall from grace, breaking the covenant they hold with clients and staff.
Trust is so important that it appears in our visions and plans as essential for strategic and operational success. But how do we establish cultures of trust when individual interpretations and expectations can be so vastly different?
This book shows you how. It is a practical, evidence-based, call to action for positive organisational change and higher performance. Here you will learn about:· Overcoming the challenges for trust· Culture as a team sport· Obtaining freedom to deliver what matters· Leaving a legacy for sustainable success.
If you're seeking a realistic and adaptable approach for leading with trust, then this book is for you.
50% of the proceeds from the book will be donated to the Foundation of Indigenous and Sustainable Health (FISH)
I was enthralled within the first few pages. Melanie challenges your mindset on leadership with personal and relatable stories that allow the reader to reflect on their own career and the role they play.
This is a powerful book that overturns current leadership and management thinking – providing us all hope we can do better.
Melanie is a wise guide in helping us to appreciate the skills, methods, and thinking that will allow us to step up and build the economy of trust we need in our workplaces, our organisations, and our lives.
Organisational Behaviour and Culture Change Executive
Royal Australian Air Force
Readers will gain an abundance of practical gems that will get them thinking, reflecting, and hopefully changing their behaviour – all towards the goal of cultivating TRUST!
The conversational, deeply researched, sometimes witty and honest style of Melanie’s writing has impact. Even if you only read the pop-outs, you will get something rich from this book.
Director Consulting Services
BPA Analytics Pty Ltd
This book is well-paced and provides a well-structured path when following the HEART+SOUL approach to trust. I found the book very affirming at a personal and professional level, and really enjoyed the nuggets of wisdom. Insightful leaders reading this book will understand that long-term results follow from trust, but not the other way around.
Youth Justice Learning and Development
Department of Children, Youth Justice & Multicultural Affairs
Trust is one of the single most important predictors of positive and productive relationships and organisations.
There are almost 1 million research papers published about trust in leadership, more than 2 million research papers looking at trust and management, and almost 2.5 million research papers about trust in organisations, which underpins the importance of this subject.
Melanie Marshall's book cuts through this mass of research and offers practical ideas and principles to help build trust in organisations and teams whilst being easy to read and powerful. This is an important subject, and this book deserves to be read in every organisation.
Dr David Wilkinson
The Oxford Review, Oxford, UK April 2021