Who I am

I love unleashing people's potential by improving their experience at work.  I'm a bit like a tradie or personal trainer for your organisation when you know that things could be better, and need to close the gap between your reality and vision. 

Over the past 20 years I’ve worked as both an internal and external specialist in service design, organisational performance, cultural change, and business transformation.

I understand the psychological and practical game to shift thinking, change behaviour, and get results. My passion and value come from sharing how to optimise organisational delivery by co-designing better ways of doing things for people, teams, and the business. 

As someone who frequently gets 'parachuted in' for complex and large-scale challenges, I understand the clarity, systemised approach, and disciplined effort needed for sustainable high-performance.

Everything we do is based on trust and our energies are best spent on things that are meaningful. 

People often struggle to trust themselves, and/or others to achieve transformation. With trust, the door to innovation is wide open.

I've experienced ridiculous amounts of time, money, and sanity wasted on disconnected 'solutions', and have suffered from the overuse of 'experts' to implement and improve things with limited success. 

The primary reason why so many improvement initiatives fail is that 'transformation is internal', it can’t be outsourced, led, or managed by anyone other than you and your teams. 

I'm passionate about building genuine partnerships within organisations, and communities so people can deliver services they're proud of. 

If you want an insight on my 'origin story' download Chapter One of my book 'Trust - The Foundation for Healthy Organisations and Teams'.

Intentionally, I don't have a team of additional consultants because my approach is to develop and grow the people you have now. When you engage me as an independent specialist, you get me as a partner.

Employees and contractors often know why things are failing, but might not have the opportunity, knowledge, or appropriate support to provide genuine and lasting value.

I specialise in building trust through mentoring, business development, and skills transfer. Working with your leads, directors, and teams I help optimise performance by improving their business practices, processes, and enabling functions in a way that is sustainable.

Together, you and I will partner with leaders, middle management, and operational areas to:

1. Obtain increased understanding to address root causes of issues
2. Work with the challenges, pace, and pressures of your operational context
3. Save money by realising, and growing the value of the people you have
4. Co-design solutions that make sense
5. Build internal, and functional capability
6. Implement practical outcome-driven approaches for success
7. Deliver in ways that are calm, sustainable, and continuously improving.

I don't have a cookie-cutter offer. It's better to create a flexible and bespoke approach based on your organisation's challenges, the problems to be solved, and the outcomes you need to achieve.

An example of the types of services I offer are on the programs page, but if you've read this far a conversation about what you need would be easier and more effective for both of us. 

Message me on LinkedIn, or via melanie@melaniemarshall.com.au to arrange an initial discovery meeting about your needs.