THE DILEMMA
Leaders are often blamed for systemic issues. These issues are complex and require a comprehensive assessment with an experience-based approach to change.
Improving operational delivery or growing services is like creating or adding higher levels to a tower of blocks with lots of pieces that need to be purposefully moved. Teams can either climb high and take the win, or wobble and fall before rebuilding or focusing effort elsewhere.
As an executive, the higher you are on the company ladder, the more filtered your view of operations becomes. For lasting success, solutions must come from the bottom up and top down with solid partnerships between executives and employees to determine and prioritise change efforts.
Due to the overpromotion of leadership ‘soft skills’ for employee engagement and performance, few people understand what makes an organisation healthy and adaptive to change. Even fewer proactively improve the underlying components that enable and sustain excellence.
Powerless: When people feel this way their core values aren't being met and performance dives. Responsibility is needed to prevent a culture of resentment, blame or indifference.
Reactive: This occurs when things aren’t running smoothly, and people are stuck in the chaos of operations. Executive thinking and behaviours take a back seat as micro-management inadvertently creeps in to gain control.
Protective: When working through change, a lack of trust in others can lead to overly controlling behaviour that constrains workflows and embeds single points of failure. Delegation develops individuals and teams.
Trusted: People who are trusted are more likely to seek opportunities to improve things as part of a team because they believe that the extra effort will create a benefit.
Inspired: Teams actively work to create value-driven opportunities and build partnerships that lift others to achieve individual and shared goals.
Adaptive: Teams inspire action above expectations. With a deep commitment to excellence, they purposefully amplify their strengths to make a lasting positive impact.
get the right focus
enable and protect quality in operations
To enable and sustain excellence you need operational insights, business engineering, organisational change facilitation, and adaptive teams with exceptional leadership and management skills.
It's easy to be overwhelmed by the thought of change or the need to do more, particularly if you're unlikely to get more people or resources.
For lasting success, proactive and ongoing investment is needed to measure and monitor what is working, remove operational pain points from an employee perspective, and adapt for high-value outcomes.
Global research shared by The Oxford Review UK, and the Harvard Business Review shows that without solid foundations, success through hard work alone will be unsustainable, people will burn out, service quality will decline, and organisational efforts to innovate and grow will fail.
get what you need done!
Services for operational excellence
adaptive DELivery review
adaptive excellence partnership
adaptive DELivery review
This examines the business foundations from an operational perspective to identify changes for measurable return on investment.
- Detailed employee experience insights into the root causes of delivery and innovation blockers
- Solution-focused feedback to develop trust for change across people, processes, and technology
- Supports co-design between executives and operational teams on changes that will add the most value
- Enables evidence-based planning and prioritised action to drive operational excellence that benefits customers and the business
Adaptive Team Program
adaptive excellence partnership
adaptive DELivery review
A comprehensive development program for teams to enhance delivery and optimise performance.
- Review and reframe customer/client needs to get everyone on the 'same page' and focus on high-value activities
- Clarify team challenges and co-design easy-to-adopt improvements for optimal ROI
- Tailored training for operational teams with meaningful measures, and realistic quarterly goals that inspire purposeful commitment and progress
- Ensure that operational efforts relate to strategic initiatives and achieve business outcomes
adaptive excellence partnership
adaptive excellence partnership
adaptive excellence partnership
These arrangements provide ongoing development and implementation support for outcomes across multiple teams.
I annually partner with 3-4 organisations as part of a monthly recurring arrangement.
This enables a comprehensive understanding of your strategic and operational needs with one-on-one coaching and advisory for you as the executive sponsor, a dedicated focus for managers and areas in most need, and an in-depth partnership for direct skills transfer.
Partnerships typically range from 1-3 years in duration or longer, depending on the scale and complexity of the work needed for sustainable success.
All services are adaptive, flexible, and provided remotely and IN PERSON
Let's see if we'll be great partners and determine if my services are right for you and the team.